Privacy Policy
Last updated: October 11, 2026
This Privacy Policy explains how Shaunta Cain, an independent life insurance agent, collects, uses, and shares information through cainlife.com and related insurance inquiries.
In this policy, “we,” “us,” and “our” refer to Shaunta Cain. Insurance policies are issued by the insurance companies offering the coverage.
Information You Provide
We collect information you provide when you request a quote, ask to be contacted, discuss insurance options, or begin an application.
Depending on your request, this information may include your name, email address, telephone number, state of residence, date of birth, sex, height, weight, tobacco and nicotine use, cannabis use, general health information, preferred contact time, and insurance preferences.
Insurance preferences may include the type of coverage, coverage amount, term length, payment frequency, and interest in living benefits.
If you continue with an insurance application, the application provider or insurance company may request additional information, such as your address, beneficiaries, medical history, financial information, Social Security number, and payment information. The information requested depends on the product and insurer.
Please do not send Social Security numbers, payment details, or detailed medical records through ordinary email or text messages. Use the application process provided for that purpose.
Information Saved During a Quote
Our website saves your contact information to our lead management system after you complete the contact information step. As you continue, additional answers may be saved, including health information and coverage preferences.
This means we may receive and retain information you have entered even if you leave the website before completing a quote or application. We use this information to assist with your inquiry and follow up about your insurance request.
Where a form requires a separate permission checkbox before saving a contact request, the request is saved after you provide that permission.
Information Collected Automatically
Our website and its service providers may receive technical information when you visit, including your IP address, browser type, device information, pages requested, and the date and time of your visit.
This information may be used to deliver the website, troubleshoot problems, maintain security, and prevent misuse.
Embedded tools and external content may also collect information directly from your browser, as explained below.
How We Use Information
We use information to respond to inquiries, provide insurance quotes, discuss coverage options, arrange appointments, assist with applications, and provide customer service.
We may also use information to follow up on an unfinished quote, maintain records of requests and permissions, protect our systems, prevent fraud, and meet applicable legal, licensing, and recordkeeping requirements.
Health information you provide is used to assist with insurance quotes and applications. An insurance company determines eligibility, underwriting requirements, premiums, and whether coverage will be issued.
How We Share Information
We may share information with insurance companies, BackNine Insurance and Financial Services, and other insurance service providers as needed to obtain quotes, assist with underwriting, submit applications, or service coverage.
We may also share information with providers that support our website, hosting, lead management, communications, data storage, and security. These providers receive information needed to perform services for us.
We may disclose information when required by law, in response to a lawful request, to address suspected fraud or security incidents, or to protect legal rights.
We do not sell your personal information to lead buyers or unrelated businesses for their own marketing.
BackNine Quote & Apply
Our website uses Quote & Apply, provided by BackNine Insurance and Financial Services.
When you reach the quote tool, information you entered on our website is transmitted to the tool to help complete the quote process without asking you to enter the same information again.
Information you enter into Quote & Apply may be collected and processed by BackNine and insurance companies involved in your quote or application. Their privacy notices govern their handling of that information.
Please review the privacy notices provided within the quote and application process. An insurance company may also provide its own privacy notice when you apply for or obtain coverage.
Calls, Emails, and Text Messages
When you provide contact information in connection with an insurance inquiry, we may contact you about your request, quote, appointment, or application, subject to applicable law and any permission you provide.
Providing information or reading this Privacy Policy does not, by itself, authorize automated marketing calls, prerecorded calls, AI voice calls, or marketing text messages. When separate consent is required, it must be obtained through a separate consent process.
You may ask us to stop marketing calls or emails by calling 409-332-2889. If a marketing email includes an unsubscribe link, you may also use that link.
If you receive text messages from us, you may reply STOP to request that further text messages stop. Message and data rates may apply.
We do not share mobile numbers or text messaging consent with unrelated third parties or affiliates for their own marketing or promotional purposes. We may provide this information to service providers that help deliver messages on our behalf.
Withdrawing marketing permission does not prevent communications required by law or necessary to address an existing application, policy, or service request, where permitted.
Cookies and Embedded Content
Cookies and similar technologies are small files or tools that websites use to support features and remember information.
Our website includes an insurance quote tool and YouTube content. These providers may use cookies, local storage, or similar technologies under their own privacy policies.
The home page loads a YouTube thumbnail image. The video player loads when you choose to play the video. These connections may disclose technical information, including your IP address, to the video provider.
You can manage cookies through your browser settings. Blocking cookies or related technologies may affect the operation of embedded tools.
Any advertising or analytics tools added to the website must be reflected in this policy and accompanied by any notices or choices required by applicable law.
Meta Pixel
Our website and our insurance landing pages on cainlife.com use the Meta Pixel, an advertising tool provided by Meta Platforms, Inc. (Facebook and Instagram). It uses cookies and similar technologies to tell Meta when a page is opened, when the phone number is tapped, when a quote question is answered, and when a quote request is sent.
We use this to measure whether our ads work and to show our ads to people who are more likely to be interested. We do not send Meta your name, email address, phone number, or the answers you give, including health information. The Medicare page does not use the Meta Pixel.
Meta may combine this information with other information it holds under its own Data Policy. You can manage ad preferences in your Facebook or Instagram settings and block cookies in your browser settings.
How Long We Keep Information
We retain information for as long as reasonably necessary to respond to your request, assist with insurance services, maintain required business records, resolve disputes, and meet applicable legal obligations.
Retention periods depend on the type of information, whether you apply for or obtain coverage, and applicable recordkeeping requirements.
When information is no longer needed, we will delete it or otherwise dispose of it appropriately. Some information may remain in backups until those backups are replaced through normal maintenance.
Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed completely secure.
Your Privacy Choices
You may contact us to request access to information we hold about you, correction of inaccurate information, deletion of information, or an end to marketing communications.
Depending on your state of residence and applicable law, you may have additional rights, including the right to obtain a copy of certain information, limit certain uses, or appeal a privacy request decision.
We may need to verify your identity before responding. You may use an authorized representative where permitted by law.
Some requests may be limited by insurance recordkeeping requirements, legal obligations, or other applicable exceptions. If we cannot fulfill a request, we will explain the reason as required by law.
We will not discriminate against you for exercising privacy rights protected by applicable law.
To make a privacy request, call 409-332-2889 and ask to speak with Shaunta Cain about a privacy matter.
Children’s Privacy
This website is intended for adults age 18 and older. We do not knowingly collect personal information directly from children under age 13 through this website.
An adult seeking insurance coverage for a child may need to provide information about the child through the appropriate insurance application process.
If you believe a child under age 13 has submitted personal information directly through this website, contact us so we can investigate and take appropriate action.
Other Websites and Services
Our website may contain links to other websites or include services operated by other companies.
Those companies have their own privacy practices. Please review their privacy policies before providing information.
This policy describes our website and our handling of information. It does not replace privacy notices provided by an insurer, application provider, or other independent service.
Changes to This Policy
We may update this Privacy Policy when our services, information practices, or applicable requirements change.
The updated version will be posted on this page with a revised date. We will provide additional notice or obtain consent when required by applicable law.
Contact Us
Shaunta Cain
Independent Life Insurance Agent
National Producer Number: 21278754
Telephone: 409-332-2889
Website: cainlife.com
For privacy questions or requests concerning your personal information, call the number above and ask for Shaunta Cain.